Thank you for choosing casasbella.org. To ensure a pleasant and secure shopping experience, we have established the following refund policy for your reference before purchasing.

Refund Request
Once you receive your item, if you are dissatisfied for any reason, you may request a refund within 14 days of receipt. Please ensure the item is unused and in its original packaging and with all tags intact.

Refund Process

Please contact our Customer Service team with your order number and the reason for your refund.
We will review your request and provide a return address and instructions.
Items must be returned to the designated return address at the customer’s expense. Tracked shipping is recommended for secure returns.

Refund Processing
Once we receive your return and confirm it is in good condition, your refund will be processed within two business days. The refund will be credited to the payment method you used.

Exceptional Circumstances

If the item you received is defective or incorrect, please contact us immediately and we will provide a replacement or refund. The following items are not eligible for refunds: used, damaged, or expired items, as well as any personalized items.

Customer Service
If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team. We will be happy to assist you.

We are committed to providing you with quality products and services. Thank you for your understanding and support!